We understand the importance of customer satisfaction and therefore products may at ESR AU discretion be returned to us for exchange or a store credit note within seven (7) days of full payment and collection/delivery of the goods, provided all the following conditions are met:
- A receipt as proof of purchase of ownership may be required by ESR AU to be produced.
- Returned goods are received in a re-saleable condition, including any packaging if possible
- Goods are returned to the location they were originally purchased from or an alternative pre-arranged location.
For online and store purchases not viewed in a showroom prior to delivery, they can be returned for a full refund (less any delivery cost) within 7 days of receiving/collecting the product/s. The above conditions will still need to be met.
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