Ciel Aqua Knob 4cm

Yes, but don’t leave it too long. You can cancel your online order and receive a full refund, provided the delivery process has not commenced. If your order has already been sent to the collection point or delivery depot, a 20% cancellation fee may apply to cover transfer and restocking costs.

Yes absolutely! We pride ourselves on delivering quality craftsmanship made for your home, so if you're not completely satisfied with your order when it arrives we're happy to assist with a return.

As an extension to your consumer rights, you can return your online order to us within 7 days of receiving it for a full refund of the product price, not including shipping.

If the return is due to a change in mind, please also make the return within 7 days of obtaining your order.

Returns under $500 will be refunded via the same method of payment. For refunds of a greater value will need to be processed by our customer service team which you can contact at customerservice@earlysettler.com.au. For all refunds, we require a proof of purchase (invoice number), be in new or unused condition, and with the original packaging if possible. Even if your order has been assembled, we'll accept it as a return if in saleable condition. If the returns criteria are not met we may refuse a return or offer an exchange or credit voucher alternatively.

When making a return you will need to pay for the shipping back to us, but you can avoid this by returning your order to your nearest Early Settler store free of charge where our friendly team will be happy to arrange a refund, store credit or exchange in-store. If you are returning an order to your nearest Early Settler store the refund may need to be processed by our online orders team, this can take 2-3 business days.

You can find your closest Early Settler store and phone number on our store locations page. Please contact our team for more details or to organise the return customerservice@esrgroup.com.au or 1300 653 969.

If you are sending an order back to us, contact us at customerservice@esrgroup.com.au so we can keep a look out for your parcel. To speed up this process, we request that you include your invoice number (if on hand) and contact details and a brief note on why you would like to return your order

If your order is of a large, bulky product, a 20% cancellation fee may apply to cover transfer and restocking costs.

Mattresses that have been used are unable to be returned for change of mind

Good to know

Returned items must be in their original packaging where possible and must be in as-new condition. Please Note: that our Refunds & Returns policy for orders placed in-store are a little different to our online policy. You can view our store return policies viewing our Terms & Conditions page.

Please allow up to 7 days for your refund request to be reviewed and processed. Our team will be in touch with you if they have any questions and also to confirm once the refund has been processed.

I received a damaged item, what do I do?

Please contact us! We want you to be completely satisfied with your order, so if you believe your item is faulty, please contact us within 7 days of your delivery or collection.

You have the right to reject the delivery if it is damaged on arrival.

If you ordered instore, contact the store where you made your purchase, and our team can help talk through next steps to resolving your problem. You can find out store contact details here.

If you ordered online, please email us at customerservice@esrgroup.com.au with your order number and photos of the faults, and a brief description, and our team will be in touch to let you know what we can do.