Shipping Options
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Delivery Options
We have a few options for delivery, based on the items you are purchasing. Available options and pricing will appear in checkout.
Courier
This option is available for smaller items that can be sent direct with our freight partner. Available orders are shipped next business day. Please allow 3-7 business days for arrival.
Home Delivery
This option is available for all larger items. Our Customer Service team will contact you once you place an order to confirm a delivery day. Transit times will vary based on your location, for more details click here.
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We'll do the heavy lifting!
Our delivery team will carry your items to a specific room of your choice, including carrying to a second storey.
Please flag any access issues with our Customer Service team at the time of booking.
*Please note that delivery to some regions is currently operating as contactless.
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Need a little more help?
Our delivery team can assemble and remove packaging in most metro areas for an additional fee. Our Customer Service team can provide more information at the time of booking.
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Returns Policy
We understand the importance of customer satisfaction and therefore products may at ESR AU discretion be returned to us for exchange or a store credit note within seven (7) days of full payment and collection/delivery of the goods, provided all the following conditions are met:
- A receipt as proof of purchase of ownership may be required by ESR AU to be produced.
- Returned goods are received in a re-saleable condition, including any packaging if possible
- Goods are returned to the location they were originally purchased from or an alternative pre-arranged location.
For online and store purchases not viewed in a showroom prior to delivery, they can be returned for a full refund (less any delivery cost) within 7 days of receiving/collecting the product/s. The above conditions will still need to be met.
Click here to view our full Terms & Conditions.
Click and Collect
Yes, we offer click and collect. While all items can be collected from our regional warehouse, smaller items can be collected from our stores.
Smaller items such as a bedside or a table lamp, items that can easily fit into a standard car, can be collected from any store or warehouse location and certain larger items can only be collected from our warehouses and larger stores.
If you are picking your order up from a store, please bring enough muscle with you to load your purchase into your vehicle as our team members will be unable to assist. Please also bring blankets and tie downs to ensure your purchase can be safely transported home.
When your order arrives in store, our store teams will be in contact to arrange the pickup with you, this may be via SMS, email or phone call. All items must be collected within 7 days of arriving at store.
For click & collect orders being collected from a warehouse, a member of our team will contact you after your order has been confirmed to organise a convenient date for your collection.
In all cases, you will also need to present valid photo ID to collect your order.
See here for more information on click and collect.
Frequently Asked Returns Questions
