Online Sales and Customer Service Associate
Full Time - Keysborough, Victoria


Early Settler is a national retailer of furniture, renovator items and homewares. We're on a mission to help all our customers love where they live. We know all too well that, just as every home is unique, so is the journey we each take to create it.

We're on a mission to help all our customers feel at home, and we know that for many our Website is the first point of call. Your ability to assist and direct customers effectively will be the key to your success in achieving this mission.

We're currently looking for a passionate, experienced and customer-focused salesperson to join our Online team to help us achieve this mission.

Your key responsibilities will include:

  • Engaging with our customers, assisting them to find that perfect piece!
  • Proactively connecting with our Customers to drive sales and business to Early Settler
  • Convert leads from campaigns and referrals
  • Assist in the speedy resolution of Customer issues should they arise
  • Embracing and maintaining our positive, passionate and energetic culture

 Leading applicants will:

  • Demonstrate previous customer service experience, preferably in the retail industry but not limited to eCommerce
  • Strong computer skills including but not limited to Word, Excel and Outlook
  • Have excellent verbal and written communication skills allowing them to build a rapport with our customers
  • Be a proactive, driven and enthusiastic individual and enjoy working as part of a team 
  • Posses strong customer resolution skills, to help troubleshoot and resolve any customer issues that may arise with a patient and caring attitude

What to expect:

  • A hands-on and challenging role that will bring you great satisfaction
  • Extensive product training
  • Working with a great team of passionate people 
  • Generous staff discount and incentive scheme
  • A diverse role with a growing national brand

 

If you are currently in the eCommerce world or are looking to make a change from traditional retail, we would love to hear from you! To apply, send your cover letter and resume to joinourteam@earlysettler.com.au 

 

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